In-App-Charging FAQ 

Q: What is in-app-charging? 

A: In-app-charging enables you to initiate charging while using the Genesis Intelligent Assistant (GIA) app to find chargers and start, stop, and pay for charging sessions for your Genesis EV at most major charging operators.  This eliminates the need to use a separate app for each charging operator. 

Q: Where can I use In-App Charging? 

A: In-app-charging works in all 50 states, at IONNA, Tesla, Shell, ChargePoint, EVgo, EVConnect, and Flo stations. More networks, such as Blink and Electrify America will be added soon.   

Q: Why doesn’t my vehicle work with in-app-charging? 

A: In-app-charging is available on 2026 Electrified GV70 models. In-app-charging will be available on select 2026 and older model year Electrified GV70, Electrified G80, and GV60 vehicles starting Fall 2025. 

Q: When will my vehicle be able to use in-app-charging?  

A: Drivers of 2025 and older model year Genesis Electrified GV70, Electrified G80, and GV60 vehicles will be able to use In-App-Charging after their Genesis EV receives an over-the-air update.   

Q: Is there any savings from using GIA In-App-Charging? 

A: Not at this time; however, Genesis is constantly looking for ways to save its valued customers money on charging in the future. 

Q: I have a Genesis Pay account. How do I enroll into Genesis’  In-App-Charging?  

A: Please follow these steps: 

1. Select the “Menu” from the bottom right of your home screen.
2. Select  “Genesis Pay” 
3. Select “Subscriptions”  
4. You will see the “Public Charging” banner. Click on the Public Charging Banner and select the available Subscription(s). If the terms and conditions are acceptable, click the box that says “Enroll in Genesis Pay”  
5. Click Continue  
6. Next you will be presented with the credit card linked to your Genesis Pay Account  
7. You are now enrolled in in-app-charging and are ready to charge  

Q: I do not have a Genesis Pay Account. How do I enroll into Genesis’  In-App-Charging?  

A: In order to enroll into Genesis’ In-App-Charging, you must have a Genesis Pay account. Please follow these steps: 

1. Select the “Menu” from the bottom right of your home screen.
2. Select  “Genesis Pay” 
3. If you do not have a Genesis Pay account you need to enroll in Genesis 
4. If you do have a Genesis Pay Account, select “Subscriptions” 
5. You will see the “Public Charging” banner. Click on the Public Charging Banner and select the available Subscription(s). If the terms and conditions are acceptable, click the box that says “Enroll in Genesis Pay” 
6. Click Continue 
7.  Next you will be presented with the credit card linked to your Genesis Pay Account 
8. You are now enrolled in in-app-charging and are ready to charge  

Q: Why do I need an In-App Charging Account?  

A: The In-App-Charging account securely stores your credit card to be billed when you charge your vehicle. This credit card will be charged whenever you initiate charging session through the GIA app. 

Q:How can I unenroll from In-App Charging?  

A: There is no need to unenroll from the base In-App-Charging service because this option does not require any payment to activate. However, if you wish to unenroll from Genesis Pay, you need to go to the subscription menu on GIA, select Genesis Pay, and unenroll from Genesis Pay. Doing so will automatically unenroll you from the In-App-Charging Service.  

Q: How do I find a charging station? 

A: Please follow these steps: 

1. Select “Charge” icon from your app home screen. 
2. Click the “Find a Charging Station” button  
3. A map will appear showing EV charging stations around you. 
4. Filter based on charging network, speed, connector type, or distance from your location. You can also save stations as favorites for faster navigation.  
5. Click-on “send-to-car” to push the station location to your car's navigation and drive to the charging station. 

Q: How can I initiate charging using In-App Charging? 

A: Please follow these steps: 

OPTION1: 

1. Open the GIA app. 
2. Select the “Charge” icon from your app home screen which will navigate you to Charge Management screen. 
3. Select “Find a charging station” CTA. 
4. Search for a charging station(s). 
5. Select an available charging station from the charger list. 
6. View pricing and click on ‘Start Charge’.  
7. Follow the on-screen app instructions to begin the charging session. 
8. Connect the charging cable into your vehicle’s charging port. 
9. Over the next 10-20 seconds the car will execute its handshake with the charger and the charging session will begin. 

OPTION2: 

1. Open the GIA app.  
2. Select the “Charge” icon from your app home screen which will navigate you to Charge Management screen. 
3. Select Start Charge button. 
4. Select “YES” on the pop-up that displays - Are you at a public charging station? 
5. Search for a charging station(s). 
6. Select an available charging station from the charger list. 
7. View pricing and click on ‘Start Charge’.  
8. Follow the on-screen app instructions to begin the charging session. 
9. Connect the charging cable into your vehicle’s charging port. 
10. Over the next 10-20 seconds the car will execute its handshake with the charger and the charging session will begin. 

Q: Do I need to use an adapter?  

A: It depends. Some charging stations offer NACS and/or CCS charging cables, some offer both. If you have a CCS port on your vehicle and you wish to charge at a NACS cable charging station, such as IONNA or Tesla, then yes, you will need to use a NACS adapter. If you have a NACS port on your vehicle and you wish to charge at a CCS charging station, such as EVgo, Electrify America, or IONNA charger, then yes, you will need to use a CCS adapter. 

Q: How do I stop a charging session? 

A: Most DC fast chargers will require you to select “stop” on the charger itself like Electrify America and EVgo stations. Once you have clicked ‘stop’ the station and vehicle will enable you to remove the handle from the charging inlet. Other chargers such as a Tesla charger will enable you to stop the session from the app or by pressing the button on the handle, and removing the charger from the vehicle. On EVgo, stations you will need to stop the charging session by pressing the button on the charging itself. 

Q: What if my car is not charging? 

A: There could be multiple reasons your car is not charging. First, please check your connection between the charger and the charge port. Confirm you are at the right charging stall. If the car is still not charging, please call the charging station operator. There will be a contact number located on the EV charger.  

Q: How do I check on my charging session progress? 

A: Click into the widget at the bottom of your GIA app home screen or click the “Charge” icon to see the status of the charging session.  

Q: Where can I find cost for the charging session? 

A: The cost in $/kWh will be presented in the GIA app when you select a charging station. You will see it on the drop-down that shows available plugs.  

Q: How will I receive a receipt? 

A:  The Receipt is available for view and print via the GIA app through Public Charging Stats or via Genesis Pay. Most receipts will show within 24hrs of charging, but some receipts may take up to 30 days to appear. 

Q: I purchased or leased a new Genesis EV and chose the ChargePoint out-of-home charging credit. Can I use the GIA app to redeem the charging credit?

A:  Not at this time. If you chose the out-of-home charging credit when you purchased or leased your eligible Genesis electric vehicle, please use the ChargePoint app to redeem and utilize the charging credit. 

Q: What should I do if I encounter issues during In-App-Charging enrollment?  

A: If you encounter issues during In-App-Charging enrollment, please contact Genesis customer support.  

Q: Where can I view my charging history? 

A: You can view your charging history in the Public Charging Stats tab of your GIA app. 

Q: What happens if the charging is not initiated? 

 A: Double check the connections between your EV, the adapter, and the charging post. Try another charging station to determine if the issue reoccurs. Review your EV’s charging settings in the owner’s manual or In-app settings.  

Q: I’m unable to unlock the charging cable from the car, what do I do? 

A: If the charge cable is locked, you may have to re-unlock your doors to unlock the charger.  

Q: My charging session started on Tesla’s Supercharger and then stopped, what could be the reasons? 

A: Your EV and Superchargers communicate to select the appropriate charging rate. Charging sessions at Tesla Superchargers may vary due to the EV’s battery charge level and temperature, charger’s temperature, current usage of station by others simultaneously, and extreme climate conditions.   

Q: I selected the wrong charging stall and initiated a charging session, what will happen? 

A: Your vehicle may not start charging if the charging stall is unable to communicate with your vehicle. Please try parking in the charging stall you selected.  

Q: I did not get my receipt? How can I view it? 

A:  The Receipt is available for view and print via the GIA app through Public Charging Stats or via Genesis Pay. Most receipts will show within 24hrs of charging, but some receipts may take up to 30 days to appear. 

Q: Where do I need to use In-App-Charging vs. Plug and Charge?  

A:  You need to use In-App-Charging when the charger or vehicle does not support plug and charge. You’ll have to manually start the charging session by selecting the station and paying through GIA app. You can use plug and charge when your EV and the charging station both support it. With plug and charge, you simply plug the car into the charger, and billing/authentication happens automatically without needing to open an app or swipe a card.  

Q: Can I start charging using plug and charge and stop it from the GIA app? 

A:  There is no need to stop a charging session from the GIA app if you are using plug and charge stations. The billing/authentication happens automatically without needing to open the app.  

Q: How can I charge at Charging Stations that are not supported by In-App-Charging? 

A: You will need to download the respective Charge Point Operator’s app in order to charge at stations that are not supported by GIA. 

Q: What should I do if ‘Stop Charge’ does not work from the GIA app?  

A: If ‘Stop Charge’ does not work from the GIA app, first try unplugging the charging cable from your car. Sometimes the car will unlock itself once it’s done charging. If that still doesn’t work, try restarting the app, or call the support number listed on the charging station.  

Q: What should I do if a charging cable is stuck in the vehicle’s port?  

A: If the charging cable is stuck in the vehicle’s port, please try unlocking your car doors to unlock the cable.  

Q: Why am I not receiving charging notifications in the GIA app?  

A: Please make sure you are opted in for charging notification communications in your GIA settings to receive notifications moving forward.