GV60 and 2023 model year Genesis G90 vehicles. Our records indicate that your vehicle, is affected by this service campaign.

What is the purpose of this service campaign?

Genesis has become aware that some vehicles may experience an incomplete Over-The-Air (“OTA”) AVN software update.

What will Genesis do?

Your Genesis retailer will update the AVN software. This procedure will be performed at NO CHARGE to you.

What should you do?

Please contact your nearest Genesis retailer or Genesis EV certified retailer to schedule this procedure as soon as possible.

The actual time required to perform the software update is less than 1 hour, however your vehicle may be needed longer. To schedule an

appointment with your preferred Genesis retailer or Genesis EV certified retailer, please call 1-844-340-9741 or visit:

1. Visit www.genesis.com/us/campaignhome

2. Enter your 17-digit VIN from the top of this letter and click the “Search” button.

3.  Schedule Appointment at your nearest Genesis Retailer

We recommend scheduling a service appointment to minimize inconvenience.  Please find the following information for service valet availability.

Additional information

If you require further assistance, you may contact Genesis Motor America Customer Care at 1-844-340-9741. To better assist you during your call, please use the last 8 characters of your VIN (the bold characters in the VIN at the top of this letter).

Thank you for your attention to this important service procedure. We apologize for any inconvenience this may have caused you.

Genesis Motor America, LLC