When a Genesis vehicle has been fully disconnected from Genesis Connected Services and a re-activation request is initiated through the vehicle touchscreen, there can be a delay in re-establishing connection between the vehicle and the cellular network. In most cases this delay should only last a couple of hours at most, however in some rare cases it could take up to 72 hours if there are cellular network coverage issues or your vehicle is not in clear range of cellular signal, (for example in an underground parking garage). Therefore, for best results please ensure your vehicle is in a clear outside area free of obstructions.

Once the cellular network has established a connection with your vehicle, an email will be sent notifying you that the final steps are now available to complete the Genesis Connected Services activation. You will also see the status on your Dashboard page change to notify you that you may now complete the activation process. Please note you will need to complete the activation process inside your vehicle with your mobile device able to scan a verification QR code that will appear to finalize the process.