Inside the Genesis Connected Services settings menu, there is an option for removing the currently enrolled main account holder with the button labeled ‘Remove Owner.’ This is so that in case the vehicle is sold or otherwise under new ownership, the new owner can prevent any accidental or unauthorized access through remote services. If you received a notification for this request, that means someone has pressed the ‘Remove Owner’ button in the Genesis Connected Services settings menu. Once the request has been initiated, the currently enrolled main Genesis Connected Services account holder will receive a notification via email, also through the MyGenesis website when logged into the account as well as through the MyGenesis with Genesis Intelligence Assistant app. The message notification will also indicate the year, model and last 5-digits of the VIN number to ensure that you know which vehicle this request is referring to.

If you are the previously enrolled main account holder and you receive this notification through any of the channels mentioned previously, (email, MyGenesis website or MyGenesis with Genesis Connected Services Mobile App), you can simply select ‘Confirm’ if you indeed no longer own the vehicle, or want to allow for a change in the Genesis Connected Services main account holder, or press ‘Cancel’ to return the vehicle access to the already enrolled main account holder. Once an action is selected, the resulting change will be immediate which means: If ‘Cancel’ is selected the currently enrolled main account holder will immediately regain access to all services relating to this vehicle, or likewise if ‘Conifrm’ is selected the currently enrolled main account holder will be removed from the vehicle immediately.

In the case where the currently enrolled primary Genesis Connected Services account holder allows for the removal of their account such as in the instance of having sold the vehicle, the new owner will need to verify their ownership in order to establish themselves as the new primary Genesis Connected Services account holder. This can be done through contacting our Customer Care center at (844) 340-9741, you can also start the process of documentation upload at this link.